What a seller can owe

• The card fee on a refunded payment — the card network keeps it.
• A refund after release that could not be taken back from the seller's Stripe account because its balance was too low.
• A bank-dispute fee, charged by the card network when a buyer disputes a payment with their bank.

How Otute recovers it

1. From the available balance in the seller's Stripe account, at once, as far as it goes — never below zero.
2. From the seller's next releases, before they are paid out.

A seller can also clear the amount at any time under Finances › Overview — from their Stripe balance, or by card.

At $100 owed

When a seller owes Otute $100 or more, new sales pause — new buyers cannot enrol or accept an offer — and nothing is released to the seller until the amount is cleared. Existing buyers can still pay their invoices. Sales reopen as soon as it is cleared.