Otute releases held payments every Monday, once a payment is ready and has reached Otute. What “ready” means depends on what was paid for.
Otute releases money once a week, on Monday. Every payment that became ready since the previous Monday is released together — one transfer per payment — to the seller's Stripe account.
| What was paid for | Ready when | Example |
|---|---|---|
| A course or service billed by period (weekly, fortnightly or monthly) | The period it pays for has ended, plus 3 days | Paid 21 Oct for 21 Oct – 20 Nov → released Monday 23 Nov |
| A one-off service | It was delivered, plus 3 days | Delivered Wednesday 9 Sep → released Monday 14 Sep |
| A digital product | The buyer's 7-day window from purchase has passed | Bought Wednesday 14 Oct → released Monday 26 Oct |
| A tutoring contract — hourly | The week's hours lock on Friday and the buyer did not query them over the weekend | Hours for 19–23 Oct → released Monday 26 Oct |
| A tutoring contract — fixed price | The buyer approved the milestone | Milestone approved Thursday 22 Oct → released Monday 26 Oct |
The 3 days after a period ends give the buyer time to raise a concern about classes that have just finished.
A ready payment is released only once the card network has settled it to Otute — usually two business days after the buyer paid. If that has not happened by Monday, it is released the following Monday.